Website Content Accuracy
We have taken every care to ensure that all items listed on our website are accurate
Within 30 days after delivery of the product, you can return it, only when the product shows no signs of damage.
Products can be returned only through courier or by bringing them at the company and must be accompanied by the purchase receipt and the warranty to be changed if you are not satisfied with them.
Ordered products with manufacturing defects can be sent to our office via courier companies (transport costs borne entirely by Constantin Nautics) or by bringing them to our headquarter. They will be exchanged with other identical products or other products of equal value.
Products ordered wrong (wrong size) can be exchanged with other identical but different size or with similar products of equal value within 30 days of purchase, but in this case the customer will bear the full cost of transporting round-trip if you can bring to our office. In this case, the products must be accompanied only by the warranty.
We do not deliver faulty products, however if you wish to exchange a product due to wrong size, this can be done within 30 days from delivery and must be accompanied by the invoice and packing pillow box and warranty certificate. The postage expenses will be supported by customer both ways: to warehouse and back to customer(this includes envelope and postage stamps)
You cannot return products if:
- The product have been used
- The product is not accompany by its original pillow box and warranty certificate
- Damaged items (intentionally damaged with burns, cuts or stained)
- After 30 days of purchasing
In the above mentioned cases, money back policy cannot be applied
Rights of return is not granted to special products if they have been manufactured or modified according to specific orders of the buyer.
Disclaimer of liability
Technical specifications and prices of the products on this site are informative and subject to change without prior notice.
Please note that the images shown are informative and might have slightly different color due to individual handmade product and not mass produced